If you have any questions or concerns please email: firstname.lastname@example.org
Please provide your full name and order number if applicable.
Are your products cruelty-free?
All products are. It will be clearly labeled on our products and if you are still concerned please feel free to contact us at email@example.com
When will you be stocking your sold out products?
Please sign up for our newsletters to be the first to be notified of all our restocks and new products! We also make all our major announcements on our social media platforms; Instagram, Facebook, and SnapChat!
Why do my swatches look different?
The swatches on our website represent our products as best as possible, however the colors may appear different on everyone. The result of the colors may vary due to: monitor resolution and color settings, lighting, camera settings, skin tone, etc.
How can I check the status of my package?
You should receive a confirmation email from our Customer Service team along with a tracking number once your order has been processed.
Please refer to your tracking number for status updates.
If you have further questions please contact our Customer Service Monday through Friday 9AM PST - 5PM PST via email firstname.lastname@example.org or call us at (213)536-5264.
How can I add a discount code to my order?
At checkout click View Order Summary. Add Gift Card Or Code in field shown.
How do I add a discount code after order is placed?
Unfortunately once your order is placed we are unable to edit or add a discount code.
What is your policy on returns and exchanges?
Customer is in charge of sending back the package and we will issue a gift card. We do not process refunds, exchanges only.
Product must be intact and in its original packaging.
My order was cancelled due to “fraud attempt.”
If your order was canceled due to "fraud attempt" as a mistake, we do apologize. This may be due to wrong information or incomplete information of the billing information that belonged to the card you attempted to use. There are other reasons why our system might have detected the order fraud but this is the most common. Our system works to protect fraudulent orders and sometimes minor alerts when placing the order may create your order fraud.
When the order is then canceled by our system, the money that was withdrawn will be refunded back to the same account used in 3-4 business days depending on your bank.
I received broken item(s) in my order
Please email our Customer Service team at email@example.com. Provide images of broken items, full name and order number. We will get back to you at asap!
Can I cancel my order after I’ve placed it?
Unfortunately once your order is placed we are unable to cancel or modify the order. A store credit/gift card can be issued. Please email our Customer Service team at firstname.lastname@example.org please provide your full name and order number.
Do you cover custom fees?
We do not cover any custom fees. Customer is held liable for fees.
Do you offer wholesale pricing?
We do offer wholesale but, vendor must contact us at email@example.com.